We are experiencing higher than normal response times for contacting us.
Thank you for reaching out! Please allow 5 business days for us to respond to your inquiry. Please note, we do not work on major holidays or the weekend.
Please read below, 90% of inquires received are answered below.
DELIVERY:
All in stock items ship out within 7-10 business days. If an item is a pre-order (the listing will state in the description if it is) the item will ship out on the date stated. If you have ordered items that are a pre-order and in stock, the entire order does not ship it until all items are in stock. Please keep in mind these dates are estimates and some delays do come up. If you have placed an order and it has passed the 7 business day mark, please double check the listing to make sure it is not a pre-order. We ship from two different warehouses in Utah. It is possible that your order will be shipped and sent out in two different shipments. You can find out more about delivery of items HERE.
SHIPPING:
We offer free shipping on all orders over $200.* If you would like your item delivered faster, you are able to upgrade your shipping speed. Please note this ONLY upgrades the shipping speed. Please note that if an item is a pre-order item and you upgrade your shipping, this does not speed up the pre-order process. This will only have your item shipped out quicker once it comes in stock. All shipping time frames listed for upgraded shipped does NOT include processing time. Even if you upgrade your shipping to overnight or next day, you still have to allow 1-2 days for processing time. If you are needing your item faster, please use the contact form to let us know. We will try our best to get it out faster than the normal processing time for you.
DAMAGES:
While we hope this is never the case, sometimes items are damaged. You must send us a photo of the item within 5 days of delivery in order to receive a replacement. We are unable to offer replacements after that time frame, since we are not able to determine if the item was worn and damaged from use. If you did not send a photo with your first email of the damage, please reply to this email with a photo of the care tag and the damaged part. If the item that you ordered is no longer in stock, we will reach out to you to see if you would like to change that item to a different one.
If your PACKAGE is damaged, lost or stolen and you purchased shipping insurance, you can start the claim process HERE.
RETURNS:
We accept returns within thirty (30) days of delivery date for most items in new condition. ALL ITEMS MUST HAVE ORIGINAL TAGS AND PACKAGING. If the tags are removed, you will not be able to return the item. All items in the SALE section are final sale. Any item with 30% or higher discount is final sale. ALL CYBER MONDAY SALES ARE FINAL SALE, NO MATTER THE DISCOUNT PERCENTAGE. All items must be unworn, no perfume, animal hair, smoke or deodorant/makeup stains can be on them to be eligible for returning. You can view our return policy HERE.
While we always hope that your item is what you love, sometimes it is not the perfect fit.
YOU MUST FILL OUT A RETURN AUTHORIZATION FORM WITHIN 7 DAYS OF DELIVERY FOR YOUR RETURN TO BE VALID.
